FAQ

Got a question? Here are the answers to the things our customers ask most. Can't find what you're looking for? Message us on WhatsApp and we'll be happy to help.

Are your products authentic?

Yes. Every product we sell is 100% authentic and sourced from trusted sellers, so you can shop your favourite brands with confidence.

Do you deliver islandwide?

Yes, we deliver anywhere in Sri Lanka. Islandwide delivery is LKR 450.

How long does delivery take?

Orders are usually delivered within 2–3 working days.

Can I pay cash on delivery?

Yes. You can choose cash on delivery at checkout and pay when your order arrives.

How can I track my order?

Log in to your account to see your orders and their status, or message us on WhatsApp with your order number for an update.

Can I return or exchange a product?

Please read our Return / Exchange Policy for full details on eligibility and how to request a return or exchange.

Do you add new brands?

Yes, we bring in new brands every month. Keep an eye on Our Latest Additions to see what's new.

How can I contact you?

Call or WhatsApp us on 076 483 3626, or email enhancecosmeticslk@gmail.com.